RETURN

RETURN POLICY

All US domestic returns must be submitted through our return portal. Any return received without being properly submitted through the portal, will be considered as an unauthorized return and will not be processed. If you have any questions about the return process, please contact us at moonberry.silk@gmail.com

Return Period:

Items can be returned within 14 days of purchase for a refund and up to 30 days of purchase for store credits and exchanges.

Holiday Return Extension:

** All Holiday purchases from Thanksgiving Day through December 1st will be eligible for return up until December 31st as a holiday courtesy. 

Required Return Qualifications:

Items must be returned in their original condition (tags attached, item unwashed and unworn).

 

FREE RETURN LABELS ARE OFFERED FOR US (DOMESTIC) EXCHANGE AND STORE CREDIT ONLY. 

The Process: 

1.  Find Your Order Number

You can access your order number in your Moonberry Account under orders. If you do not have an account, you will need to locate your confirmation email for that specific order. To begin your return, please process here.

 2. Print Your Return Label

 After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.

3. Attach Return Label

Once you have printed your label, you will need to prepare your merchandise to ship back to our return facility. Please ensure item(s) are packaged securely. If you are reusing the original package you will need to cover the previous shipment label with the new return label. After everything is packaged, sealed, and labeled you may drop off the return to any local USPS location.

You will receive a refund notification once your return has been processed. Refund to payment could take up to five business days to credit to your account.

 

Exchanges: 

Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges.  

Refunds:

We are now offering refunds on all orders. A processing fee of $10 for bedding sheet or $5 for everything else will be deducted from your refund for the return shipping label. Unless the item is defective. All refunds will be issued to your original form of payment.

Please direct any customer service needs to moonberry.silk@gmail.com with any questions regarding returns, exchanges, or refunds.  

International Returns:

All International Returns customers will need to contact our customer service at moonberry.silk@gmail.com for assistance with the return process.  Returns will be at the expense of the customer and shall be approved and assisted by our customer service department.  International Returns DO NOT process on our return portal.