Re: Privacy Compliance Officer
Attn: Aiden Dang
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information.
ABOUT MOONBERRY SILK
Established in 2018, MOONBERRY, LLC. specializes in 100% handmade pure SILK material. Our ultimate goal is to deliver luxury customer experience. As the result, we offer Life-Time Warranty on our materials so that customers can now shop with confidence.
MOONBERRY, LLC. headquarter and warehouse is located in California, United States. Our products are 100% sewn, handmade, handled, and packaged with extreme care at this location.
MOONBERRY, LLC. factory is located in Ho Chi Minh City, Vietnam and it is equipped with the most advanced facilities to meet the highest standards. Raw silk supplies are produced through sericulture from Silk Town Hoi An.
Ahimsa Silk or Peace Silk is also available upon request.
We have already established long-term relationship with a lot of customers in Vietnam, Asia. Now we are looking to improve and expand our business to a bigger market in the United States.
Customers Satisfaction Guarantee.
FREQUENTLY ASKED QUESTIONS
Q: Life time Guarantee on all orders?
A: This warranty applies only to the normal use of the Product in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty is limited and is not applicable to: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident (including without limitation collision, fire and the spillage of food or liquid), neglect, abuse, alteration, act of God, unusual stress, commercial use, modification, and improper testing; (iii) use not in accordance with the documentation.
Q:What is the difference between 19MM Silk and 22MM Silk?
A: 19 Momme Silk is made of combined silk fibers. These silk fibers can be collected from different kinds of silk for instance: muga, terse, eri, crepe, chiffon, charmeuse silk, etc.
22 Momme Silk is made of purely mulberry silk (best-known silk), graded 6A. These genuine silk fibers are produced through process of sericulture where silkworm is fed on mulberry leaves and they will spin to form cocoon of silk fibers.
This material is produced on an extreme limited supply, hence, there’s higher price point compared to 19MM Combined Silk.
Q: Is there a difference in silk sheen between 19MM Combined Silk and 22MM Mulberry Silk?
A: Yes, the higher number of Mom-me will result in a more subtle, matte iridescent sheen. For instance, 19MM Combined Silk is produced through the popular weaving technique - Satin, will have a shiny finished on one side in exchange for a dull back. Whereas, 22MM Mulberry Silk will have a more subtle matte sheen although it goes through the same weaving technique.
Q: Are bedding sheets machine washable?
A: Yes. They are machine washable on Delicate Settings with mild detergent and tumble dry on no-heat or cold air settings.
Q: Are all products available in 22MM Mulberry Silk version?
A: Yes. We can make all of the products in 22MM Mulberry Silk.